Most Commonly Asked Questions

It’s simple and stress-free. Start by completing our New Client Form, and we’ll follow up to confirm availability. From there, we’ll arrange a complimentary meet & greet so we can get to know you and your pet’s routine.

We blend the warmth of a local, boutique business with the professionalism you deserve. With us, you’ll enjoy:

• Fully insured and bonded service
• Certified Professional Pet Sitters (NAPPS)
• Pet CPR & First Aid certification
• Real-time updates with GPS check-ins and photos
• Transparent, reliable communication
• And most importantly, a whole lot of love

We don’t just arrive. We arrive prepared, attentive, and with heart.

A professional sitter is more than an animal lover. They’re trained, experienced, and dedicated to providing consistent, reliable care in your pet’s own home. They understand behavior, safety, and the comfort of familiar routines—along with the joy of play and snuggles.

From dogs and cats to bunnies, birds, guinea pigs, reptiles, and fish—if they’re part of your family, they’re part of ours.

No. We believe pets are happiest at home in their familiar space. That’s why our services are entirely in-home—less stress for your pets, more peace of mind for you.

Yes. Every visit comes with the assurance that your pets, your home, and your trust are fully protected.

Every pet’s routine is unique. As a guide:

• Dogs (indoor/crated): 2–3 visits per day
• Dogs (outdoor): At least 1 visit per day
• Cats: Minimum of 1 visit daily (yes—even shy kitties need care)
• Exotics & small pets: We’ll tailor a schedule to their needs

Our standard rate includes one dog for Dog Walks & Outings and up to two household pets for Daily & Overnight Pet Sitting.  Additional pets are easily added for a small fee—details are available on our service menus.

Yes. We are pleased to help with:

• Oral medications
• Topical creams or ointments
• Insulin injections

Some specialized administrations may include a small additional fee.

Walks aren’t just about stretching legs—they provide mental stimulation, reduce stress, prevent boredom, and help keep behavior balanced. Not to mention, they make for a happier, healthier pup.

We always show up. If conditions are safe, we’ll walk as usual. If there’s lightning, hail, or dangerous storms, we’ll do a quick potty break and spend the remaining time inside with play or snuggles.

We act immediately. If you can’t be reached, we’ll take your pet to your vet (or the nearest emergency hospital) using the emergency instructions and spending guidelines you’ve provided. We’re backed by a company credit card so we can act without delay.

Our billing is designed to be clear and straightforward:

Daily Pet Sitting, Dog Walks, Outings, & Home Concierge

• Individual services are invoiced the day after the service and payment is due within 3 days of invoice. 
• Weekly clients are invoiced on Friday and payment is due the following Monday.

Overnight Pet Sitting

• A 50% deposit is required at booking.
• The remaining balance is invoiced the day after the last day of service and due within 3 days of the invoice date.

Payment Options

We happily accept all major debit/credit cards, personal checks, and cash—whichever is most convenient.

A $25 per-day holiday surcharge applies to:

• New Year’s Eve & New Year’s Day
• MLK Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving & Black Friday
• Christmas Eve & Christmas Day

Daily Pet Sitting, Walks, & Concierge

• Cancel up to 2 hours in advance with no fee.

Overnight Pet Sitting

• Cancel 14 days or more in advance for a full refund of your deposit.

Absolutely. While tips are never expected, they’re always appreciated and go directly to your sitter as a thank-you for their exceptional care.